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To provide you with the best experience possible, we encourage you to share your thoughts and feedback. If you have any questions, feel free to reach out!

Order & Shipping

When will I receive my order?
We know you're excited to receive your order! Due to high demand, please allow 3-10 business days for your item to arrive. While most orders arrive sooner, external factors like shipping conditions and our 1-2 day processing time can sometimes extend delivery times. You’ll receive an estimated shipping time at checkout for your convenience. Thank you for your patience as we work to deliver your order as quickly as possible.

Rest assured—all orders come with a Tracking Number, so you can stay updated on your package's journey.

What is my Tracking Number?
Your Tracking Number will be emailed to you within 1-3 business days after your order is placed. If you haven’t received it within 7 days, please reach out to our customer support team for assistance.

Payment & Currency 

Which currency will I be charged in?
Our prices are primarily listed in USD. If you’re purchasing from a different region, conversions will be made automatically, such as for Euros.

How can I pay for my order?
We accept a variety of payment methods to ensure convenience:

• Visa
• Mastercard
• Discover
• Amex
• JCB
• Diners Club
• Apple Pay
• Venmo
• PayPal

Is checkout on this site safe and secure?
Absolutely! Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards. We use advanced security systems and encryption software to protect your personal details, ensuring a safe and secure shopping experience.

Will I be charged for customs and taxes?
Prices displayed on our site are tax-free in USD. However, import taxes, duties, and related customs fees may apply once your order reaches its final destination. These charges are determined by your local customs office and are the buyer's responsibility. For more details, please contact your local customs office.

Order Modifications

What if I provided the wrong address?
If you need to change your shipping address, please email us at support@upriseathlete.com as soon as you place your order. We’ll do our best to accommodate changes, but due to varying processing times, we cannot guarantee modifications. If it’s too late to update your address, we can wait to see if the package gets returned to us, at which point we can either ship it to the correct address or issue a full refund.

Additional Information

Will I receive an order confirmation?
Yes, an order confirmation email will be sent to you after placing your order. If you don’t receive it within 48 hours, please contact us.

If I enter my email address, will you sell my information?
We respect your privacy. Your email is used solely for order-related communication, newsletters, and promotional offers if you've opted in. We never sell your information to third parties.

Can't find the answer you’re looking for?
We're here to help! Feel free to contact us anytime at support@upriseathlete.com.